Information We Collect

When you interact with us, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, and billing information.
• Booking Information: Details of your reservation, including dates of stay, apartment selection, and special requests.
• Payment Information: Payment method details (handled securely through trusted payment providers).
• Communication Records: Messages or correspondence between you and our team.

How We Use Your Information

We use your information to:

• Process your bookings and payments securely.
• Communicate important details about your reservation (such as check-in instructions, updates, or cancellations).
• Improve our services and your guest experience.
• Send occasional promotional offers (only if you have agreed to receive them).

How We Protect Your Information

We take security seriously. Your personal information is protected with modern security practices to prevent unauthorized access, disclosure, or loss. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Sharing Information

We may share your information:

• With trusted service providers (such as payment processors) who help us run our services — but only to the extent necessary.
• When required by law or if necessary to protect our rights, property, or safety.

Your Choices

• You can choose not to receive promotional emails by unsubscribing at any time.
• You can request access to the personal information we hold about you or ask us to delete it, subject to legal obligations.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to manage cookie preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on our website with the effective date clearly stated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at:
info@jjhomelondon.co.uk